Questions? 1-877-404-8455

Branch No: 20013-166
1701 Triangle Park Dr
Maryville, TN 37801
Phone: (865) 982-9480

Available Positions

4 positions available.

Inside Sales Coordinator/Administrative Support

Maryville TN

The Inside Sales Coordinator/Administrative Support plans, organizes, directs, and controls the activities associated with the sales.

Sales Administrative Support:

  • Assist sales staff with copper hedge, price quotations, and customer communication to include order acknowledgement, pricing confirmation, and logistics
  • Process all sales orders and submit to corporate sales office
  • Process all sales documents and enter data in system
  • Works in coordination with corporate sales office for all domestic and export orders
  • Manage open order log and ship log
  • Maintain customer files with appropriate order documentation
  • Assist customers with logistics and maintain an approved freight supplier list
  • Negotiate freight contracts with approved freight carriers/brokers
  • Schedule outgoing freight and assist with shipping documents
  • Assist with sales reports
  • Attend sales meetings as required
  • Assist in sales budget as required

Accounting:

  • Work in close coordination with accounting department to ensure that transactions are processed accurately and in a timely manner
  • Back up to accounting function
  • Assist with monthly inventories

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Manufacturing Customer Service Representative

Maryville TN

The Manufacturing Customer Service Representative will serve as point of contact for customers. Processes orders, prepares correspondence, and strives to fulfill customer needs to ensure customer satisfaction. Acts as primary liaison to customer procurement for daily activities. Responsible for ensuring the company’s customers receive an adequate level of service or help with their questions and concerns.

  • Respond to initial customer requests for information and pricing. Coordinate responses from technical staff and provide commercial information including quotes, product literature, material data sheets, and samples.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Prepare formal quotations using MS Word and log quotations for proper forecasting.
  • Maintain data in Customer Relationship Management (CRM) systems to insure latest customer information is available for sales planning and analysis.
  • Maintain relationships with customers for day to day activities to insure customer satisfaction.
  • Process new and revised orders using order entry software and stock listing. Provide updates on order status as requested by customers and to insure on time deliveries.
  • Partner with sales rep to meet and exceed customer’s service expectations.
  • Coordinate timing and details for shipments to insure compliance to customer requirements.
  • Participate in production and stock planning meetings to act as customer liaison.
  • Process invoices to customers to insure agreement with shipments and Purchase Order requirements.
  • Coordinate or participate in sales campaigns including mailings, show follow-ups, and promotional activities.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares product or service reports by collecting and analyzing customer data by sales.
  • Perform other duties as assigned.

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Account Representative

Alcoa TN

A fast paced office in Alcoa is looking for a dedicated Account Representative that will strive to meet the customer's needs.

Requirements:

  • Computer Proficiency - above average typing ability and intermediate/advance level in Microsoft Excel and Word
  • Able to effectively communicate written and verbal instructions/negotiations/customer service
  • Great at multitasking and detail-oriented
  • Takes initiative – be proactive
  • Must be a team player
  • Punctual and committed
  • Phone work is required and expected- No Cold Calls

 Preferred Knowledge Areas:

  • International business
  • International logistics
  • Sales
  • Purchasing

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Inside Sales Representative

Alcoa TN

Company in Alcoa, Tennessee is seeking a qualified individual to fulfill the position of an Inside Sales Representative. MUST have 5+ years of inside sales/phone experience in the heavy equipment parts industry.

  • Provide pricing and availability to customers through various communication methods
  • Process customer orders and communicate expected delivery date
  • Assist customers with returns, shipping issues, or discrepancies
  • Provide customers technical information regarding part inquiries
  • Communicate and work effectively with multiple vendors
  • Maintain a high level of customer service internally and externally
  • Maintain daily activity and accomplish organization’s goals by accepting ownership of the position’s responsibilities

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Staff Bios

Candy Daugherty Area Operations Manager
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  • 10 years with the company, 17 years in human resources
  • Bachelor of Science in Organizational Management from Tusculum College
  • Member of Maryville Kiwanis, Leadership Blount Alumni, Leadership Blount Class of 2009 graduate, volunteer for Haven House Domestic Violence Shelter, United Way Volunteer
  • Certified National Association of Temporary Staffing Professional;  Non-violent Crisis Prevention and Intervention
  • Extensive training in employment law, workers compensation, and EEOC Compliance
Virginia Hardwick Market Development Manager
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  • 13 years with company, 19 years in Human Resource experience
  • BS from Florida State University
  • Blount County Chamber of Commerce Chair Elect, Member of the Maryville Alcoa Rotary Club, Loudon Monroe Human Resource Association member
  • Received the Community Leadership Award for 2012 from Leadership Blount, Rotarian of the Year (2012) from Maryville Alcoa Rotary Club, Employbridge Presidents Club winner for several years
  • ResourceMFG Automotive Certification, ASA employment Law certification
Melanie Monroe Regional Vice President
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  • 14 years with the company
  • Member, Executive Women International (Past President); EWI Delegate to National Convention; Member, Knoxville Area Chamber Partnership and Greater Lexington Chamber of Commerce
  • Spirit Award, Presidents Club, Knoxville's Top 40 under 40
Sheila Wilson Staffing Supervisor
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  • Started with the company in February 2014, 13 years in human resources and training